Recently, I attended a great event, Becoming a Customer Company and was fortunate to hear from Jeremiah Owyang (Altimeter Group), Peter Coffee (Salesforce.com) and many others. The audience consisted of hundreds of marketing, sales and other leaders, including many from Fortune 500 companies. As... Read More

Recently, a couple of articles caught my eye. The first article describes how valuations are making acquisitions a less attractive form of growth – which means greater focus on innovation – and goes on to introduce methods for CFOs to get a better handle on how innovation investments can be... Read More

All business processes can show improved productivity. Simplistically, productivity can be expressed as a fraction, outputs divided by inputs. Read More

Editor's note: This is the first post in a two-part series. Read More

Editor's note: This is the final in a series of three blog posts. Read More

Back before A. G. Lafley retired from Procter & Gamble (P&G) in 2010 and before he was more recently considered P&G's comeback kid, he wrote about building a “world-class organic growth engine” based on investing in people. In his article, Lafley discussed that P&G believed it to be important to... Read More

An article on our blog, Introduction to Strategic Roadmapping, introduced the concept of strategic roadmapping. The next question that naturally follows is, “How do we get started with roadmapping?” The best — and easiest — way to start a roadmapping process is to hold workshops to educate your... Read More

Editor's note: This is the third and final post in a series of three blog posts over the past weeks. Read part one and part two of this series. Read More

Roadmapping has emerged as a best practice for aligning business functions with corporate strategy. Companies use roadmaps to increase visibility, accountability, and collaboration at almost every level of planning. Just like highway roadmaps, strategic roadmaps show information in a visual way,... Read More

Many years ago, I worked on a project in which we applied Just In Time (JIT) manufacturing principles to business processes. In this project, the customer, a bank, wanted to improve the efficiency and throughput of their commercial loan processing department. Read More